Privacy Policy

At Pure Gold Jewellers (referred to as "Pure Gold Jewellers", "we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when you visit puregoldjeweller.com, browse our collection, book an appointment, or interact with us via WhatsApp.

By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect the following types of information:

• Contact details you share with us — your name, phone number, WhatsApp number, email (if provided), and city.
• Appointment details — preferred store, date, time, and any notes about the pieces you're looking for.
• Communication history — messages exchanged with our team over WhatsApp, phone, or the booking form.
• Browsing data — pages visited on our site, device type, browser, and approximate location (collected via cookies and analytics tools like Google Analytics).

We do not collect payment information through this website. All transactions happen in-store or via secure direct communication.

2. How We Use Your Information

The information you share helps us:

• Confirm and prepare for your in-store or video-call appointments.
• Send updates about new collections, events, or pieces matching your interest — only if you've opted in.
• Answer your questions and provide personalised recommendations.
• Improve our website experience based on how visitors actually use it.
• Comply with legal obligations under Indian law.

3. Cookies & Tracking

Our website uses cookies and similar technologies to remember preferences, measure traffic, and understand which pieces our visitors are drawn to. Most browsers let you control or disable cookies — though some site features may not work as expected if you do.

We use Google Analytics and other standard tools to understand aggregate visitor behaviour. No personally identifiable information is shared with these tools beyond what your browser sends automatically.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We share it only:

• With our internal team at Pure Gold Jewellers so they can serve you better.
• With trusted service providers (e.g. WhatsApp, email delivery, hosting) strictly to operate the website and respond to enquiries.
• When required by Indian law, court order, or a valid legal request.

5. Data Security

We take reasonable steps to protect your information from unauthorised access, alteration, or disclosure. Our website uses HTTPS encryption, and we limit internal access to your data on a need-to-know basis.

However, no system is completely secure. We cannot guarantee absolute protection of data transmitted over the internet, and we encourage you to share sensitive information through secure channels only.

6. Your Choices

You have the right to:

• Ask what personal information we hold about you.
• Request corrections to inaccurate or outdated data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing messages at any time — just reply "STOP" to any WhatsApp message, or write to us.

7. Children's Privacy

Our services are intended for visitors aged 18 and above. We do not knowingly collect information from anyone under 18. If you believe a minor has shared personal information with us, please contact us so we can remove it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the website after changes means you accept the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch: